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RETURN? NO PROBLEM!

 

Our Returns Policy

We hope that you are happy with your purchases from Sitting Pretty, however, if you’re not completely happy with your purchase you can simply send your item/items back to us. You must include a note with your name and order number inside the returns package so we can make sure the right person is refunded,if you do not include this we will not know who the parcel belongs to. Items that you wish to return must reach us no later than 10 working days from the date you receive them. We will not accept returns after this time has passed. Postage Fees are not refunded, only the full amount paid for the garments will be refunded. 

Please note before making a purchase that any item returned will take up to 14 working days to be refunded back to you. 

If you have not received your refund within 30 working days of returning your item/s back to us please get in touch with our customer service team here: imsittingpretty@mail.com.

 

What if my item is damaged? 

If there is any fault with your item please notify us within 24hrs of receiving the goods so we can investigate this.

 

I have entered the wrong delivery address

Please ensure that you enter the correct delivery address when placing your order. If the wrong address is entered, the customer will be charged to have the parcel sent back to us and to the correct address. Please note, the original shipping cost is non refundable. This is a cost met by the customer to have goods shipped to them. If you have made a mistake with the address, you may try to get into contact with us ASAP to rectify the situation, but this is not guaranteed.  

  

Returns Requirements

Swimwear can be returned within the 10 days as long as the hygiene strip has not been removed and remains on the item. If swimwear is returned, it must be in original brand-new condition. Please ensure when trying swimwear on our hygiene strip is not removed. 

All items returned to us must be in original condition and have all labels fully attached, we are unable to accept the item without them.  

Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 

PLEASE NOTE: Items will be rejected by our quality and control for the following reasons:

• Items have been worn

• Items have been washed

• Items have had the tags removed

• There is make up transfer on the item

• The item is marked or stained 

The item must be claimed within 10 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge. If this charge is not made, the goods will unfortunately be destroyed. We kindly ask our customers to be careful when trying on so this process can be avoided. 

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Can I have an exchange?

Unfortunately, we are not able to process exchanges just yet! If you would like to return an item, please return your item as outlined in the above sections and we'll happily process a refund for you.